3pattgold Privacy Policy — How We Protect Your Personal Data

This Privacy Policy applies to all individuals who interact with 3pattgold in any of the following ways:

• Registered players with an active 3pattgold account.
• Former players whose accounts have been closed but whose data is retained as required by our data retention obligations.
• Visitors to the 3pattgold website who have not yet registered — basic usage data such as pages visited and approximate location may be collected via cookies even before registration.
• Individuals who contact 3pattgold customer support, whether or not they are registered players.

3pattgold is the data controller for all personal data described in this policy. This means 3pattgold determines the purposes for which your personal data is collected and the means by which it is processed.

3pattgold collects personal data through several channels — primarily during account registration, when you make a deposit or withdrawal, when you contact support, and automatically through your use of the platform. Here is a clear breakdown of what we collect and why:

Every piece of data that 3pattgold collects has a specific, legitimate purpose. We do not collect data speculatively or "in case it becomes useful later." The purposes for which we use your personal data are:

• Account management: To create, maintain and operate your 3pattgold player account, including processing your login, managing your balance and recording your transaction history.
• Payment processing: To verify and process your deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payments. Financial data is used only for this purpose.
• Identity and age verification: To confirm that all players on 3pattgold meet the minimum age requirement of 18 years, and to verify your identity when required by our security or compliance obligations.
• Fraud prevention and security: To detect and prevent unauthorised access, account takeovers, money laundering, bonus abuse and other forms of fraud or abuse on the platform.
• Customer support: To respond to your queries, resolve complaints and provide assistance with account, payment or gaming issues.
• Responsible gaming: To monitor gaming patterns and intervene with responsible gaming prompts when activity patterns suggest a player may benefit from support tools or information.
• Platform improvement: Anonymised and aggregated usage data is analysed to improve the performance, design and game selection of the 3pattgold platform.
• Marketing communications: To send you information about bonuses, promotions and new games — only where you have opted in to receive such communications. See Section 11 for details.

3pattgold supports Pakistani players through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard. Each payment channel handles data slightly differently — here is what you need to know about each:

For mobile wallet payments (Easypaisa, JazzCash, NayaPay, SadaPay), 3pattgold receives confirmation of a successful transfer along with the wallet account number and the transaction reference. The full details of your wallet account — including your PIN or mobile banking password — are never shared with or accessible by 3pattgold at any point. These credentials exist only between you and your wallet provider.

For IBFT bank transfers, 3pattgold receives the transaction confirmation and, where you submit a screenshot for manual matching, the information visible on that screenshot. Your full bank account password and security credentials are not involved.

For Visa and Mastercard card payments, you are redirected to a secure third-party payment gateway that is PCI-DSS certified. Your card number, expiry date and CVV are entered directly on the gateway's encrypted page — not on 3pattgold's servers. 3pattgold receives only a tokenised reference and the last four digits of your card, which are used to display your saved payment method in your account settings.

3pattgold uses cookies — small data files stored on your device — to make the platform work correctly and to understand how players use it. Here is how we use cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect your account from session hijacking. You cannot opt out of essential cookies without disabling the platform.
• Functional cookies: Remember your preferences — for example your preferred language, or the game lobby layout you last used. These improve the experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players spend the most time, and which game categories are most popular. This data helps 3pattgold improve the platform. No personally identifiable information is used in analytics.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block or delete cookies. Note that blocking certain cookies may affect the functionality of the 3pattgold platform — for example, you may need to log in again on each visit if session cookies are blocked.

3pattgold does not sell your personal data. We do not share it with advertisers or data brokers. We share personal data only in the following limited and necessary circumstances:

• Payment processors: Your payment information is shared with third-party payment processors — such as the mobile wallet networks or card payment gateway — solely to process your deposits and withdrawals. These processors operate under their own privacy policies and security standards.
• Identity verification services: Where required to verify your identity or age, your information may be shared with a third-party verification service that cross-references the details you provide against available records. This is done to protect the platform and its players from fraud and underage access.
• Fraud prevention and security platforms: To detect and prevent fraud, abuse and money laundering, certain technical data (such as IP addresses and device fingerprints) may be processed through security tools. No personally identifiable information is sold through this process.
• Legal and regulatory obligations: 3pattgold may disclose personal data to law enforcement authorities, regulators or courts where required to do so by applicable law or lawful order. We will notify you of any such disclosure where legally permitted to do so.

3pattgold retains personal data only for as long as is necessary for the purposes it was collected, or as required by applicable law and our own security obligations. The general retention periods that apply are:

• Active accounts: Data is retained for the full duration your account is active on 3pattgold.
• Closed accounts: Following account closure, core account and transaction records are retained for a minimum of five years. This is a standard requirement to allow for investigation of any disputes, fraud or legal claims that may arise after closure, and to comply with applicable financial record-keeping expectations.
• Support communications: Records of customer support interactions are retained for up to three years following the last interaction.
• Marketing preferences: Your marketing consent or opt-out preference is retained indefinitely so that we can honour your choice correctly even if you re-register in the future.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised, aggregate data may be retained indefinitely for analytical purposes.

As a 3pattgold player, you have a set of rights over your personal data. Here is what each right means and how to exercise it:

3pattgold is strictly an adult platform. No person under the age of 18 is permitted to register or use any service on 3pattgold. We do not knowingly collect personal data from minors. If we become aware that a player is under 18, their account will be closed immediately, their data deleted (or handled per the underage account policy in our Terms and Conditions), and any deposits returned after investigation.

If you believe a person under 18 in your household has accessed 3pattgold — for example using your mobile number — please contact support immediately at support@3pattgold.com so we can investigate and take action. Parental controls on mobile devices can prevent unauthorised access to online platforms and are strongly recommended for households with minors.

3pattgold implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These include:

• 256-bit SSL/TLS encryption on all connections between your device and the 3pattgold platform.
• Encrypted storage of sensitive fields in the 3pattgold database, including passwords (stored as hashed values — not readable even by platform staff).
• Two-factor authentication (2FA) available to all players, adding an OTP-based second layer to your login process.
• Real-time fraud and anomaly detection that monitors for unusual login patterns, suspicious transaction behaviour, and potential account takeover attempts.
• Access controls within the 3pattgold organisation — staff only access player data on a need-to-know basis, and all access to sensitive systems is logged and audited.
• Regular security reviews of the platform infrastructure to identify and address vulnerabilities.

Despite these measures, no online system can guarantee absolute security. If you believe your 3pattgold account has been accessed without your authorisation, contact support immediately and change your password. Enabling 2FA on your account significantly reduces the risk of unauthorised access.

3pattgold may send you notifications about bonuses, promotions, new games and sports offers by SMS to your registered Pakistani mobile number, or by push notification if you have enabled them on your device.

Marketing communications are only sent to players who have given explicit consent to receive them. You can manage your communication preferences at any time:

• Go to your 3pattgold account settings and adjust your notification preferences.
• Reply STOP to any SMS marketing message to unsubscribe from SMS promotions.
• Contact support at support@3pattgold.com to opt out of all marketing communications.

Important service messages — such as withdrawal confirmations, account security alerts, and verification requests — are not marketing communications and cannot be opted out of while your account is active. These messages are necessary for the operation of your account.

Opting out of marketing communications does not affect your access to the 3pattgold platform, your account balance, or any bonuses already claimed and in progress.

3pattgold may update this Privacy Policy from time to time to reflect changes in our data practices, new features on the platform, or evolving regulatory requirements. When we make material changes, we will notify registered players via their registered mobile number or through an in-platform notification before the changes take effect.

The updated policy will be posted on this page with a revised "last updated" date. Continuing to use the 3pattgold platform after a revised policy has been published constitutes your acceptance of the updated terms. If you disagree with any change in how your data is handled, you have the right to close your account and request data deletion per the process described in Section 8.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 3pattgold handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 when logged in to the 3pattgold platform. For data rights requests, type "Data Rights Request" at the start of your message so the conversation is routed to the right team.
• Email: support@3pattgold.com — include "Privacy Query" or "Data Rights Request" in your subject line.

We aim to acknowledge all data-related queries within 24 hours and resolve them within 30 days. For complex requests that require more time, we will inform you of the expected timeline when we acknowledge your query.